Frequently Asked Questions

Everything you need to know about shopping with ROMBO

How long does shipping take?

Standard shipping typically takes 3 to 7 business days, while express options are available at checkout for delivery within 1 to 2 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

ROMBO accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I contact customer support?

Our support team is available via live chat on our website or through email at support@rombo.com from 9:00 AM to 6:00 PM EST, Monday through Friday.